Do you have a returns policy?

Here at Raw Essentials, we strive to provide our customers with the highest quality raw foods for your dog and cat.

Return/exchange of non-faulty goods

We understand that all pets are individuals and some will have different tastes. If you are following all of our recommendations and your dog or cat still does not like a certain product, we are more than happy to provide a refund, exchange, or exchange voucher (valid at any of our stores, not redeemable for cash) on products up to 1kg. Call your local store to find out more about refunds and exchanges.

Return/exchange of faulty goods

We will provide a full refund or exchange on any product that is faulty, or does not meet consumer standards, in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.

If you are unhappy with any product for any reason - please let us know!