Careers

ABOUT OUR ROLE

We're looking for an enthusiastic and organised person - who lives our values of being friendly, curious, responsive and knowledgeable - to be the operational lead of our Online Store.

Our Online Store operates from our Head Office on Auckland's North Shore and provides the same level of expert nutrition advice and product selection as our bricks and mortar stores, but via online channels. Due to ongoing growth, we are looking for someone to join our online team in a full-time capacity working 40 hours a week from Monday - Friday.

ABOUT YOUR RESPONSIBILITIES

As Online Store Coordinator you will be responsible for keeping the operations of our online store running smoothly, and providing top notch service and advice to customers through our online channels.

On a daily basis you will be:

• Ensuring our online customer experience is seamless through monitoring web chat, questionnaire responses, and email enquiries as well as following up with existing customers to provide ongoing advice and support
• Keeping tabs on our stock and website purchases including receiving, preparing, and processing orders including relevant website administration and stock management
• Packing customer orders appropriate to weight specifications and frozen requirements and preparing for dispatch
• Liaising and problem solving with courier services, in-house delivery drivers, and other Raw Essentials stores to ensure our customers (and their pets) get what they need, when they need it

ABOUT YOU

To be our standout candidate you will:

• • Demonstrate excellent customer service skills with the ability to problem solve sticky situations
  • Have the ability to juggle conflicting priorities - which means you are super organised!
  • Be savvy with technology as you will be regularly working on our website CMS, Google Workspace, our customer database, chat & social media platforms
  • Show adaptability and have the ability to pick up new systems and procedures quickly.

Ideally you have some experience supporting e-commerce in retail but at a minimum you must have worked in a busy, customer focused environment and have experience working with, and improving, system processes.

Raw feeding knowledge and experience is definitely a bonus.

Applicants for this position must have the right to work in New Zealand.

WHAT'S IN IT FOR YOU?

In return you will join a fun but focused team, with the opportunity to be involved directly in the growth of the business across New Zealand.

Employees enjoy a generous discount and a results-driven but flexible working environment.

TO APPLY

Submit your CV along with a cover letter explaining why you want to work with Raw Essentials to hr@rawessentials.co.nz.

ABOUT OUR ROLE

We're looking for a passionate people - who live our values of being friendly, curious, responsive and knowledgeable - to join our team.

• Mount Maunganui - Fridays and Saturdays, approx. 16 hours per week.
• New Lynn - Fridays and Saturdays or Sundays and Mondays, between 14 - 16 hours per week.
• Tower Junction - Sundays and Mondays, approx. 14 hours per week.

In addition to customer service and keeping the shop looking amazing, you'll be providing advice and education for pet owners, to help their dogs and cats eat their way to better health with a species appropriate, 'raw meaty bones' diet.

We sell frozen pet food – lots of it! Our shops get regular deliveries, so as well as being great with the customers and their pets, you'll need to be strong, active and willing to get 'stuck in', in order to unpack deliveries and keep the freezers fully stocked.

Key responsibilities include:

• Customer service and case management
• Stock management & stock control including restocking freezers
• Day to day running of the shop
• Maintenance of customer records and internal communications

ABOUT YOU

Our ideal candidate will:

• Have experience in retail and an excellent customer service focus
• Have strong, effective communication skills and good interpersonal skills
• Be flexible and able to multitask effectively
• Demonstrate a good work ethic & attention to detail
• Be able to work well independently and as part of a team
• Be passionate about natural animal health & well being
• Have background knowledge/personal experience of raw feeding cats/dogs, or a strong interest in raw feeding
• Have no issues with lifting heavy boxes (up to 20kgs) of stock

Applicants for this position must have the right to work in New Zealand.

WHAT'S IN IT FOR YOU?

This is a unique opportunity to be involved in a growing, sustainable, NZ-owned and operated company that truly cares about their people and their product.

We offer a development-focused environment and positive team culture. Hourly rate will be dependent upon skills and experience and employees enjoy a staff discount.

TO APPLY

Submit your CV along with a cover letter explaining why you want to work with Raw Essentials to hr@rawessentials.co.nz. A full job description is available on request.

ABOUT OUR ROLE

We're looking for a passionate person - who lives our values of being friendly, curious, responsive and knowledgeable - to join our West Auckland teams. This is a full-time position working Sunday to Thursday, approx. 40 hours, across our Kumeu, Hobsonville and New Lynn stores.

ABOUT YOUR RESPONSIBILITIES

In addition to customer service and keeping the shop looking amazing, you'll be providing advice and education for pet owners, to help their dogs and cats eat their way to better health with a species appropriate, 'raw meaty bones' diet.

We sell frozen pet food – lots of it! Our shops get regular deliveries, so as well as being great with the customers and their pets, you'll need to be strong, active and willing to get 'stuck in', in order to unpack deliveries and keep the freezers fully stocked.

Key responsibilities include:

• Customer service and case management
• Stock management & stock control including restocking freezers
• Day to day running of the shop
• Maintenance of customer records and internal communications

ABOUT YOU

Our ideal candidate will:

• Have experience in retail and an excellent customer service focus
• Have strong, effective communication skills and good interpersonal skills
• Be flexible and able to multitask effectively
• Demonstrate a good work ethic & attention to detail
• Be able to work well independently and as part of a team
• Be passionate about natural animal health & well being
• Have background knowledge/personal experience of raw feeding cats/dogs, or a strong interest in raw feeding
• Have no issues with lifting heavy boxes (up to 20kgs) of stock

Applicants for this position must have the right to work in New Zealand.

WHAT'S IN IT FOR YOU?

This is a unique opportunity to be involved in a growing, sustainable, NZ-owned and operated company that truly cares about their people and their product.

We offer a development-focused environment and positive team culture. Hourly rate will be dependent upon skills and experience and employees enjoy a staff discount.

TO APPLY

Submit your CV along with a cover letter explaining why you want to work with Raw Essentials to hr@rawessentials.co.nz. A full job description is available on request.

ABOUT OUR ROLE

We are looking for a hands-on, hard-working and reliable team-player to work within our small packing team, as you pack raw food and treats for our Raw Essentials stores.

This role is part-time, approx. 32 hours per week. Starting at 7:30am, although we are flexible for the right candidate. Based at our Rosedale kitchen and warehouse facility.

ABOUT YOUR RESPONSIBILITIES

Key responsibilities include:

• • Packing and labeling raw, freeze dried food and treat products for our stores
  • Complying with food control plans and maintaining a safe, clean work environment
  • Assist with stock control and freezer maintenance
  • Assist with preparing and packaging broths in our production kitchen (we are a small batch manufacturer which means our liquid gold is filled by hand), as required

ABOUT YOU

If you enjoy working in a physical, hands-on role within a small friendly team, we'd love to hear from you.

To be successful, you will:

• Be hardworking, reliable and adaptable.
• Enjoy working with others and have attention to detail.
• Be comfortable working in a production environment with raw materials (including chicken and duck frames, turkey necks, lamb brisket and other raw meat) and adhere to our health and safety guidelines at all times.
• Have a good level of fitness and strength as you will be required to lift 20kg boxes - if you have back issues this is not the job for you.

Applicants for this position must have the right to work in New Zealand.

WHAT'S IN IT FOR YOU?

This is a unique opportunity to be part of a growing, sustainability-focused, NZ-owned company. We offer a development-focused environment and positive team culture. Hourly rate will be dependent upon skills and experience and employees enjoy a staff discount.

TO APPLY

Submit your CV along with a cover letter explaining why you want to work with Raw Essentials to hr@rawessentials.co.nz. A full job description is available on request.