Careers

We have 16 stores, a warehouse, a broth kitchen and a packing facility, so we are always keen to hear from people who love what we do and want to work for us, too!

OUR VALUES

At Raw Essentials, our five core values underpin everything we do:

  • We are friendly and caring, no matter the circumstance
  • We are curious and like to find out as much as we can about your pet
  • We are knowledgable and know our stuff on every level
  • We are responsive and honest to our customers, their pets, and our team members
  • We are essential and can prove we know what is relevant for the optimum health of pets

JOIN THE PACK

We're always on the hunt for people who share our values and share our belief that a natural, species-appropriate diet for cats and dogs is essential for optimum health. You don't need to be a raw feeding expert to join our team, as we fully train everyone in what we do. However, a great attitude and shared values is important.

Send your CV, along with a brief introduction, to hr@rawessentials.co.nz. We will keep your details on file, and contact you if anything suitable arises. Or apply for any of the jobs below through Seek.

ONLINE STORE ADVISOR - Mangere, Auckland

Our Online Store operates and provides the same level of expert nutrition advice and product selection as our bricks and mortar stores, but via online channels.

Due to ongoing growth, we are looking for someone to join our online team in a full-time capacity working 40 hours a week from Monday - Friday.

ABOUT OUR ROLE

As Online Store Advisor you will be responsible for keeping the operations of our online store running smoothly, and providing top notch service and advice to customers through our online channels.

YOUR RESPONSIBILITIES

    • Ensuring our online customer experience is seamless through monitoring web chat, questionnaire responses, and email enquiries as well as following up with existing customers to provide ongoing advice and support
    • Keeping tabs on our stock and website purchases including receiving, preparing, and processing orders including relevant website administration and stock management
    • Packing customer orders appropriate to weight specifications and frozen requirements and preparing for dispatch
    • Liaising and problem solving with courier services, in-house delivery drivers, and other Raw Essentials stores to ensure our customers (and their pets) get what they need, when they need it

ABOUT YOU

Our ideal candidate will:

    • Demonstrate excellent customer service skills with the ability to problem solve sticky situations
    • Have a demonstrated knowledge of online retail store platforms
    • Hold a high level of accuracy and attention to detail
    • Have the ability to juggle conflicting priorities - which means you are super organised!
    • Assist in the creation of product listings and descriptions
    • Be savvy with technology as you will be regularly working on our website CMS, Google Workspace, our customer database, chat & social media platforms
    • Show adaptability and have the ability to pick up new systems and procedures quickly

Ideally you have some experience supporting e-commerce in retail but at a minimum you must have worked in a busy, customer focused environment and have experience working with, and improving, system processes.

Raw feeding knowledge and experience is definitely a bonus but not a pre-requisite as everyone who joins our team (including vets nurses and regular raw feeders) go through our Raw Feeding 101 training.

Applicants for this position must have the right to work in New Zealand.

WHAT'S IN IT FOR YOU?

In return you will join a fun but focused team, with the opportunity to be involved directly in the growth of the business across New Zealand.

Employees enjoy a generous discount and a results-driven but flexible working environment.

TO APPLY

Submit your CV along with a cover letter explaining why you want to work with Raw Essentials to hr@rawessentials.co.nz. A full job description is available on request.

NUTRITION ADVISOR (PART TIME) - Hobsonville & Cambridge

ABOUT THE ROLE

We're looking for passionate people - who live our values of being friendly, curious, responsive and knowledgeable - to join our team. In addition to customer service and keeping the shop looking amazing, you'll be providing advice and education for pet owners, to help their dogs and cats eat their way to better health with a species-appropriate, raw diet.

We sell frozen pet food – lots of it! Our shops get regular deliveries, so as well as being great with the customers and their pets, you'll need to be strong, active and willing to get 'stuck in', in order to unpack deliveries and keep the freezers fully stocked.

Positions available include:

  • Part time at Hobsonville, Auckland - Sunday & Monday (approx. 14 hours per week)
  • Part time at Cambridge, Waikato - 3 days (approx. 24 hours per week)

Flexibility to cover extra shifts when needed to work across other stores would be a bonus!

YOUR RESPONSIBILITIES

Key responsibilities include:

  • Customer Service
  • Case management
  • Stock management & stock control
  • Day to day running of the shop
  • Maintenance of customer records

ABOUT YOU

Our ideal candidate will:

  • Have experience in retail and an excellent customer service focus
  • Have strong, effective communication skills and good interpersonal skills
  • Be flexible and able to multitask effectively
  • Demonstrate a good work ethic & attention to detail
  • Be able to work well independently and as part of a team
  • Be passionate about natural animal health & well being
  • Have background knowledge/personal experience of raw feeding cats/dogs, or a strong interest in raw feeding
  • Have no issues with lifting heavy boxes (up to 20kgs) of stock

Applicants for this position must have the right to work in New Zealand.

WHAT'S IN IT FOR YOU?

Become a part of a growing, sustainable, NZ-owned and operated company that truly cares about their people and their product.

We offer a development-focused environment and positive team culture. Hourly rate will be dependent upon skills and experience and employees enjoy a staff discount.

TO APPLY

Submit your CV along with a cover letter explaining why you want to work with Raw Essentials to hr@rawessentials.co.nz. A full job description is available on request.

NUTRITION ADVISOR (FULL TIME) - Cambridge & Hamilton

ABOUT THE ROLE

We're looking for passionate people - who live our values of being friendly, curious, responsive and knowledgeable - to join our team. In addition to customer service and keeping the shop looking amazing, you'll be providing advice and education for pet owners, to help their dogs and cats eat their way to better health with a species-appropriate, raw diet.

We sell frozen pet food – lots of it! Our shops get regular deliveries, so as well as being great with the customers and their pets, you'll need to be strong, active and willing to get 'stuck in', in order to unpack deliveries and keep the freezers fully stocked.

Positions available include:

  • Full time at Cambridge -5 days (approx. 40 hours) across a 7 day trading week, including one weekend day.
  • Full time at Hamilton - 5 days (approx. 40 hours) across a 7 day trading week, including one weekend day.

Flexibility to cover extra shifts when needed to work across other stores would be a bonus!

ABOUT YOU

If you have a flair for customer service, excellent communication skills, great attention to detail and an enthusiasm for natural animal health & well being, we'd love to hear from you. Our ideal candidate will:

Our ideal candidate will:

  • Have experience in retail and an excellent customer service focus
  • Have no issues with lifting heavy boxes (up to 20kgs) of stock
  • Have strong, effective communication skills and good interpersonal skills
  • Demonstrate a good work ethic & attention to detail
  • Be able to work well independently and as part of a team
  • Be flexible and able to multitask effectively
  • Be passionate about natural animal health & well being
  • Have background knowledge/personal experience of raw feeding cats/dogs, or a strong interest in raw feeding

Applicants for this position must have the right to work in New Zealand.

WHAT'S IN IT FOR YOU?

This is a unique opportunity to be involved in a growing, sustainable, NZ-owned and operated company that truly cares about their people and their product.

We offer a development-focused environment and positive team culture. Hourly rate will be dependent upon skills and experience and employees enjoy a staff discount.

TO APPLY

Submit your CV along with a cover letter explaining why you want to work with Raw Essentials to hr@rawessentials.co.nz. A full job description is available on request.

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