KUMEU IS OPEN BUT EXPERIENCING SOME DELAYS DUE TO FLOOD REPAIR. FOR COVID-19 UPDATES SEE HERE.

Delivery

Everything you need to know about our delivery service for online purchases. At this stage we only deliver frozen products within the Auckland and Wellington regions but our treats, freeze dried range, and supplements can be sent nationwide.

DELIVERY OPTIONS

FROZEN PRODUCT

We can deliver our entire product range, including our frozen products, across Auckland, Wellington, and Wairarapa. Once you enter your address, your available delivery slots will show.

We use Urgent Couriers for this service and they will keep you posted with text messages on day of delivery. Please note that we do have minimum weight requirements to reduce the chance of defrost.

TREATS & FREEZE DRIED

We deliver all of our non-frozen products nationwide via NZ Post. This includes our natural treats range & freeze dried mixes as well as supplements and pet care products. During Level 4 we can not confirm when non-frozen deliveries will arrive.

DELIVERY DAYS & COSTS

AUCKLAND METRO

Auckland Metro covers the majority of Auckland suburbs. A full list of the postcodes we deliver to in Auckland Metro is available here. Please note there a handful of suburbs (e.g. Henderson and Papakura) that span two postcodes but we can only deliver to one of the postcodes.

Delivery Schedule and Cut-Off

  • Monday 6pm - 9pm. Order before Friday 12pm.
  • Tuesday 6pm-9pm. Order before Sunday 9pm.
  • Wednesday 12pm-5pm. Order before Monday 5pm.
  • Thursday 6pm - 9pm. Order before Tuesday 5pm.
  • Friday 6pm - 9pm. Order before Wednesday 5pm.

Pricing

  • 4kg - 18kg: $9.99
  • 18kg - 36kg: $14.99
  • 36kg - 54kg: $19.99
  • 54kg - 72kg: $24.99

AUCKLAND OUTER

Auckland Outer covers most parts of the following suburbs: Beachlands, Maraetai, Pukekohe, Silverdale, Whangaparaoa, Gulf Harbour, Orewa, Kumeu, Huapai, Riverhead. A full list of the postcodes we deliver to in Auckland Outer is available here. Please note there a handful of suburbs (e.g. Kumeu and Riverhead) that span two postcodes but we can only deliver to one of the postcodes.

Delivery Schedule

  • Wednesday 12pm-5pm. Order before Monday 5pm.

Pricing

  • 4kg - 18kg: $9.99
  • 18kg - 36kg: $14.99
  • 36kg - 54kg: $19.99
  • 54kg - 72kg: $24.99

WELLINGTON METRO

Central Wellington, Lower Hutt (excluding Eastbourne & Wainuiomata)

Delivery Schedule and Cut-Off

Sunday 7am - 7pm. Order before Wednesday 9am for same week delivery.

Pricing

  • 6kg - 18kg: $9.99
  • 18kg - 36kg: $14.99
  • 36kg - 54kg: $19.99
  • 54kg - 72kg: $24.99

WELLINGTON OUTER

Eastbourne, Wainuiomata, Upper Hutt, Porirua, Kapiti Coast, Paraparaumu

Delivery Schedule and Cut-Off

Sunday 7am - 7pm. Order before Wednesday 9am for same week delivery.

Pricing

  • 10kg - 18kg: $14.99
  • 18kg - 36kg: $19.99
  • 36kg - 54kg: $24.99
  • 54kg - 72kg: $29.99

WAIRARAPA

Carterton, Greytown, Masterton

Delivery Schedule and Cut-Off

Sunday 7am - 7pm. Order before Wednesday 9am for same week delivery.

Pricing

  • 12kg - 18kg: $14.99
  • 18kg - 36kg: $19.99
  • 36kg - 54kg: $24.99
  • 54kg - 72kg: $29.99

REST OF NEW ZEALAND

We can deliver all of our non-frozen products nationwide. This includes our natural treat range and freeze dried mixes as well as supplements and pet care products.

Delivery Schedule

We send out non-frozen orders the following business day with Courier Post however it may take a few days to arrive based on NZ Post's capacity. During Level 4, we can not confirm when non-frozen deliveries will arrive.

Pricing

  • North Island: $5
  • South Island: $10

THINGS TO KNOW

MINIMUM ORDERS

As our product is frozen, we have worked hard to find sustainable (i.e. non polystyrene) packaging solutions to minimise defrost within the various delivery windows we offer. However, due to the length of some delivery runs, we have implemented some minimum order requirements to maintain product quality and reduce the chance of defrost.

  • Auckland Metro & Outer - 4kg minimum order
  • Wellington Metro - 6kg minimum order
  • Wellington Outer- 10kg minimum order
  • Wairarapa - 12kg minimum order

We suggest you be home (or close by!) for the delivery as the product will need to be put straight into the freezer. Some of our larger or bulk orders will be okay to be left outside for a couple of hours if in a cool place.

RETURNS AND EXCHANGES

See our Returns Policy for more information about returns and exchanges.

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