Deliverable postcodes are as follows:

• Whangarei: 0110, 0112, 0170, 0148
• Waipu: 0510
• Ruakaka: 0116
• Mangawhai: 0505
• Wellsford: 0900
• Warkworth: 0910

Non-frozen orders will be dispatched the next business day and sent via NZ Post's Overnight Service. There is a $9.99 delivery fee or receive free shipping on orders over $100.

Metro & Outer - see our list of deliverable postcodes here.

Regional

Waiheke Island - includes delivery to the following postcodes: 1081 and 1971

Non-frozen orders will be dispatched the next business day and sent via NZ Post's Overnight Service. There is a $4.99 delivery fee or receive free shipping on orders over $100.

Includes delivery to Hamilton, Cambridge, Huntly, Ngaruawahia, Te Kauwhata, Putaruru, Matamata, Tokoroa and Tirau. See our list of deliverable postcodes here.

Non-frozen orders will be dispatched the next business day and sent via NZ Post (Overnight Service). There is a $10 delivery fee or receive free shipping on orders over $100.

Includes delivery to Tauranga, Mount Maunganui, Te Puke, Whakatane. See our list of deliverable postcodes here.

Non-frozen orders will be dispatched the next business day and sent via NZ Post's Overnight Service. There is a $9.99 delivery fee or receive free shipping on orders over $100.

• Metro - includes delivery to Central Wellington & Lower Hutt (excluding Eastbourne)
• Outer - includes delivery to Eastbourne, Upper Hutt, Porirua, Paraparaumu

See our list of deliverable postcodes here.

Non-frozen orders will be dispatched the next business day and sent via NZ Post's Overnight Service. There is a $9.99 delivery fee or receive free shipping on orders over $100.

• Short Haul - covers areas not serviced by Urgent Couriers, inlcuding outer Auckland regions (such as Warkworth, Wellsford, Huntly, and Tuakau), Whangārei and Dargaville in the north, down to Hamilton and Thames in the south.
  For exact zone coverage, view the full-size map here.

• Long Haul - covers all remaining North Island areas outside the Short Haul zone, including areas north of Whangārei and south of Hamilton/Thames (e.g. Kerikeri, Kaitaia, Kaikohe, Bay of Plenty , Gisborne, Taranaki, Hawke's Bay, Manawatū-Whanganui, Wellington).
  For exact zone coverage, view the full-size map here.

Non-frozen orders will be dispatched the next business day and sent via NZ Post's Overnight Service. There is a $9.99 delivery fee or receive free shipping on orders over $100.

Local Delivery - Addington, Aidanfield, Aranui, Avonside, Avonhead, Beckenham, Belfast, Bishopdale, Bromley, Bryndwr, Burnside, Burwood, Casebrook, Cashmere, Cracroft, Dallington, Edgeware, Fendalton, Ferrymead, Halswell, Heathcote Valley, Hei Hei, Hillmorton, Hillsborough, Hoon Hay, Hornby, Huntsbury, Ilam, Islington, Linwood, Lyttelton, Mairehau, Marshland, Merivale, Middleton, Mount Pleasant, New Brighton, Northcote, Opawa, Papanui, Parklands, Phillipstown, Redcliffs, Redwood, Riccarton, Russley, Shirley, Sockburn, Somerfield, Southshore, Spreydon, St Albans, Saint Martins, Strowan, Sydenham, Templeton, Upper Riccarton, Wainoni, Waltham, Westmorland, Wigram, Woolston, Yaldhurst.

For Christchurch delivery areas not covered by Kiwi Express delivery above, please refer to ‘Rest of South Island’ delivery information below.

Non-frozen orders will be dispatched the next business day and sent via NZ Couriers' Overnight Service. There is a $9.99 delivery fee or receive free shipping on orders over $100. The minimum order value is $15.

• Short Haul - covers areas outside of Christchurch such as Methven, Ashburton, Kaiōura, Cheviot, Hanmer Springs, Culverden, Waipara, Otira, Arthur’s Pass, Geraldine, Temuka and Timaru.
  For exact zone coverage, view the full-size map here.

• Long Haul - covers all South Island areas outside the Short Haul zone, including Nelson, Blenheim, St Arnaud, Westport, Greymouth, Franz Josef, Mt Cook, Fairlie, Twizel, and everything south of Twizel (e.g. Oamaru, Dunedin).
  For exact zone coverage, view the full-size map here.

Non-frozen orders will be dispatched the next business day and sent via NZ Couriers' Overnight Service. There is a $9.99 delivery fee or receive free shipping on orders over $100. The minimum order value is $15.

We deliver frozen raw food to many rural addresses across New Zealand via NZ Couriers.

However, rural deliveries can take an additional 2-3 working days because parcels are transferred to a local rural delivery driver after reaching the nearest courier depot.

This extra handling and transit time can increase the risk of delays and frozen products thawing before delivery.

You can find out more information about rural delivery here.

We use various courier companies to ensure your frozen products are delivered safely. Please read the details below for information about delivery options, packaging, and other important details related to your Raw Essentials order.

• Urgent Couriers: We deliver to most areas in Auckland, Whangarei, Waikato, Bay of Plenty and Wellington. See more info below.
• NZ Couriers: We now deliver across North and South Island via NZ Couriers Overnight Service. Note: While we take every precaution with thorough packaging, next-day status checks and follow-ups, delays may occur beyond our control. Make sure to track your order and reach out to us or NZ Couriers if you have any concerns.
• Kiwi Express (Christchurch Local Only): Most Christchurch orders are delivered using Kiwi Express’s 2-3 hour courier service. See more info below.

We’ve set minimum order quantities to maintain product quality and reduce the chance of defrost during transit. Delivery Tip: We recommend being home (or nearby) to receive your order, as frozen products need to be placed directly in a freezer. Larger or bulk orders may be left outside for a short period, but this is at your own risk.

We use sustainable packaging to keep your orders frozen and reduce waste.

• Urgent Couriers Auckland Monday-Saturday: Freezer-grade cardboard box, gel ice packs, and paper.
• Urgent Couriers & NZ Couriers Out of Auckland Regions (incl. Auckland Sunday): Freezer-grade cardboard box, wool liner, gel ice packs, and paper.

Return wool liners & ice packs

Have packaging from your deliveries? We can collect your liners and ice packs for reuse once you have 5 full sets or more ready to return.

1 set = the liners and ice packs from one delivery box.
Please note that cardboard boxes are not reused and should be recycled at home.

Once you have 5 or more full sets ready, simply complete our packaging return form and we’ll organise the next steps.

All non-frozen orders, including natural treats, freeze-dried mixes, supplements, toys and pet care products, are delivered nationwide via NZ Post. We offer free shipping for orders over $100 (non-frozen orders only).

Please refer to our Returns Policy for more information on how to handle returns and exchanges.