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Delivery
Everything you need to know about our delivery service for online purchases. At this stage we only deliver frozen products within the Auckland and Wellington regions but our treats, freeze dried range, and supplements can be sent nationwide.
DELIVERY OPTIONS
FROZEN PRODUCT
We can deliver our entire product range, including our frozen products, across Auckland, Wellington, and Wairarapa. Once you enter your address, your available delivery slots will show.
We use Urgent Couriers for this service and they will keep you posted with text messages on day of delivery. Please note that we do have minimum weight requirements to reduce the chance of defrost.
Raw Essentials was founded as a sustainable and ethical model to change the way pet food is sold and consumed in New Zealand. We extend this thinking to our delivery packaging - we don't use polystyrene boxes which are an unsustainable form of packaging. This restricts where we can send product, but we don't want to compromise our values and continue to work to find creative solutions to expand our delivery areas!
TREATS & FREEZE DRIED
We can deliver all of our non-frozen products nationwide. This includes our natural treats range & freeze dried mixes as well as supplements and pet care products. These orders are sent out the next business day via Courier Post.
DELIVERY DAYS & COSTS
AUCKLAND METRO
Auckland Metro covers the majority of Auckland suburbs.
Delivery Schedule and Order Cut Off Time
- Monday 6pm - 9pm (order by Sunday 9pm)
- Wednesday 12pm-5pm (order by Tuesday 8am)
- Thursday 6pm - 9pm (order by Wednesday 9pm)
Pricing
- 4kg - 18kg: $9.99
- 18kg - 36kg: $14.99
- 36kg - 54kg: $19.99
- 54kg - 72kg: $24.99
AUCKLAND OUTER
Beachlands, Maraetai, Pukekohe, Bombay, Silverdale, Whangaparaoa, Gulf Harbour, Orewa, Kumeu, Huapai, Waimauku, Riverhead.
Delivery Schedule and Order Cut Off Time
- Wednesday 12pm-5pm (order by Tuesday 8am)
Pricing
- 4kg - 18kg: $9.99
- 18kg - 36kg: $14.99
- 36kg - 54kg: $19.99
- 54kg - 72kg: $24.99
WELLINGTON METRO
Central Wellington, Lower Hutt (excluding Eastbourne & Wainuiomata)
Delivery Schedule and Order Cut Off Time
Sunday 7am - 7pm (order by Wednesday 8am)
Pricing
- 6kg - 18kg: $9.99
- 18kg - 36kg: $14.99
- 36kg - 54kg: $19.99
- 54kg - 72kg: $24.99
WELLINGTON OUTER
Eastbourne, Wainuiomata, Upper Hutt, Porirua, Kapiti Coast, Paraparaumu
Delivery Schedule and Order Cut Off Time
Sunday 7am - 7pm (order by Wednesday 8am)
Pricing
- 10kg - 18kg: $14.99
- 18kg - 36kg: $19.99
- 36kg - 54kg: $24.99
- 54kg - 72kg: $29.99
WAIRARAPA
Carterton, Greytown, Masterton
Delivery Schedule and Order Cut Off Time
Sunday 7am - 7pm (order by Wednesday 8am)
Pricing
- 12kg - 18kg: $14.99
- 18kg - 36kg: $19.99
- 36kg - 54kg: $24.99
- 54kg - 72kg: $29.99
REST OF NEW ZEALAND
We can deliver all of our non-frozen products nationwide. This includes our natural treat range and freeze dried mixes as well as supplements and pet care products.
Delivery Schedule and Order Cut Off Time
We will dispatch non-frozen orders the following business day with Courier Post.
Pricing
- North Island: $5
- South Island: $10
THINGS TO KNOW
MINIMUM ORDERS
As our product is frozen, we have worked hard to find sustainable (i.e. non polystyrene) packaging solutions to minimise defrost within the various delivery windows we offer. However, due to the length of some delivery runs, we have implemented some minimum order requirements to maintain product quality and reduce the chance of defrost.
- Auckland Metro & Outer - 4kg minimum order
- Wellington Metro - 6kg minimum order
- Wellington Outer- 10kg minimum order
- Wairarapa - 12kg minimum order
We suggest you be home (or close by!) for the delivery as the product will need to be put straight into the freezer. Some of our larger or bulk orders will be okay to be left outside for a couple of hours if in a cool place.
RETURNS AND EXCHANGES
See our Returns Policy for more information about returns and exchanges.