COVID-19 Updates

Our stores are closed to customers during Levels 3 and 4, however, we are running a contactless collection service.

HOW TO MAKE AN ORDER

• To make an order, please email your local store.
• List what you need in your email or feel free to use the Store Order Form here
• Make sure you include your phone number!
• We will call you back to take payment over the phone and let you know what time it will be ready to collect.
• For customers in Hamilton, Mount Maunganui, Wellington & Christchurch you are able to pay via payWave when you collect your product.
• You can find contact details, email addresses and collection hours for each store here

HOW TO COLLECT YOUR PRODUCT

• When you arrive, please stay in your car and a team member will place your order on a table for you to collect
• When you come to the door, please maintain physical distancing

JUST SO YOU KNOW

• We are receiving a high volume of emails and order requests from customers. Our team members are working through them in the order they have been received and we are doing our very best to get back to everyone within 24 hours.
• Please make sure you include a phone number that we can easily reach you on or that our response hasn't gone to your spam or junk folders.
• It is best to email as our phones are running hot, too!
  

IF YOU WANT DELIVERY

If you want delivery, you can shop on our website for delivery in Auckland and Wellington on select days. The delivery service is provided by Urgent Couriers and more info is available here.

From 8 September 2021, our doors in Hamilton, Mount Maunganui, Wellington and Christchurch will be open to customers during Level 2.

THINGS TO KNOW

• You must scan or sign in and wear a mask or appropriate face covering.
• To ensure physical distancing, we will limit the number of customers inside the store.
• Dogs will be allowed in stores if they are new to Raw Essentials or need to be weighed. They must be on a lead and entry is based on store discretion.
• If you are sick, please stay home.

We continue to work in accordance with Ministry of Health guidelines to ensure the safety of our team and our customers. We'll post regular updates on our website and social media channels, so make sure you follow us on Facebook and Instagram.

Thanks again for your ongoing support. Please pass on a few green tripe treats to your pets from us.