We are operating differently during Covid-19 and we only deliver in Auckland. Read more here

COVID-19 Updates

LEVEL 2 FROM THURSDAY 14 MAY

From Thursday 14 May, our doors will be open to customers again. Here's a few things you need to know:

  • To ensure physical distancing, we will limit the number of customers inside the store. This will depend on the size of each store and can range between 2 - 3 customers at any one time.
  • Dogs will be allowed in stores if they are new to Raw Essentials or need to be weighed. They must be on a lead and entry is based on store discretion.
  • Our team continues to work in accordance with Ministry of Health guidelines to ensure the safety of their colleagues and our customers.
  • We'll keep everything cleaned and sanitised on a more-than-regular basis, too.
  • If you are sick, please stay home.

Keep an eye on our website, Facebook and Instagram for regular updates. Thanks again for your ongoing support. We can't wait to see you, and your pets, in our stores again soon!

DELIVERY (FOR WEBSITE ORDERS ONLY)

We are now offering online purchase and delivery within the Auckland region only. Please refer to our Delivery page for more information including delivery cut-off times and a map outlining our delivery boundaries.

Following the various lockdown levels, we hope to extend our online purchase and delivery service beyond Auckland. We are unable to do this during the lockdown due to restrictions on deliveries to residential addresses. If you are outside of Auckland and interested in future deliveries, please email us at online@rawessentials.co.nz.

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