COVID-19 UPDATE: AUCKLAND STORES OPEN FOR CONTACTLESS COLLECTION ONLY. MORE INFO AVAILABLE HERE.
COVID-19 Updates
LEVEL 3 FOR AUCKLAND
From Sunday 28 February, our Auckland stores will be operating under Level 3 restrictions. All other stores are operating under Level 2.
Auckland:
- Our Auckland stores will offer a contactless collection service from Sunday 28 February at 10am
- This means our stores will be closed to customers. However, you can email an order to your local store. They will call you back to take payment via phone and arrange a time for collection.
- Our store order form is available to download to help with your email order.
- Contact details and collection hours for each store can be found on our Stores page.
- You can also purchase directly on our website for delivery in the Auckland & Wellington regions (for select days only).
Hamilton, Tauranga, Wellington & Christchurch:
- To ensure physical distancing, we will limit the number of customers inside the store. This will depend on the size of each store and can range between 2 - 3 customers at any one time.
- Dogs will be allowed in stores if they are new to Raw Essentials or need to be weighed. They must be on a lead and entry is based on store discretion.
- Our team continues to work in accordance with Ministry of Health guidelines to ensure the safety of their colleagues and our customers.
- We'll keep everything cleaned and sanitised on a more-than-regular basis, too.
- If you are sick, please stay home.
Keep an eye on our website, Facebook and Instagram for regular updates. Thanks again for your ongoing support. Stay safe everyone.
DELIVERY (FOR WEBSITE ORDERS ONLY)
We are now offering online purchase and delivery within Auckland and Wellington only. Please refer to our Delivery page for more information including delivery days, cut-off times and areas we can delivery to.
We are working on extending our online purchase and delivery service beyond Auckland & Wellington. However, we are unable to do this during the lockdown due to restrictions on deliveries to residential addresses. If you are outside of Auckland & Wellington and interested in future deliveries, please email us at online@rawessentials.co.nz.